Cancellation Policy

At Horek Mal BD, we understand that sometimes plans change. This Cancellation Policy explains how and when you can cancel an order placed on https://bijoybajar.com.

By placing an order on our website, you agree to this policy.

🛍️ Our Cancellation Promise

We aim to be fair, flexible, and transparent with all customers 💙. If you need to cancel your order, we provide clear rules so both customers and sellers are protected.

⏰ When Can You Cancel an Order?

You can cancel your order only if:

1. The order has not yet been shipped
2. The order is still processing

Once the product has been handed over to the delivery company, cancellation is no longer possible.

🚫 When Cancellation Is Not Allowed

You cannot cancel your order if:

1. The product is already shipped
2. The product is out for delivery
3. The product has been delivered
4. The order is a special or discounted deal

📩 How to Request Cancellation

To cancel your order, email us immediately at:

📧 horekmalbdofficial@gmail.com

Please include:

1. Order number
2. Product name
3. Reason for cancellation

Our team will verify and respond as quickly as possible.

🔍 Order Cancellation Review

After receiving your request:

1. We check order status
2. If eligible, we approve cancellation
3. You receive confirmation
4. Refund (if paid) is processed

This process usually takes 24–48 hours.

💳 Refund After Cancellation

If you already paid:

1. Online payment → Refunded to original method
2. COD → No charge

Refunds may take 5–10 business days.

🚚 If the Order Is Already Shipped

If your order has already been shipped:

1. You must receive the product
2. Then apply for a return (if eligible)

Shipping fees are not refundable.

⚠️ Repeated Cancellations

To protect sellers and our platform, Horek Mal BD may:

1. Restrict accounts
2. Block COD orders
3. Suspend users who abuse cancellations

We believe in fair shopping 🤝.

🛑 Company Rights

Horek Mal BD reserves the right to:

1. Refuse cancellation requests
2. Modify this policy
3. Take action against misuse

📞 Contact Us

For cancellation help, contact:

📧 horekmalbdofficial@gmail.com

📍 Amtali, Barguna, Barishal, Bangladesh

We are here to help 😊