Refund Policy

At Horek Mal BD, customer satisfaction is our highest priority 💙. We believe in fair business practices and honest service. This Refund Policy explains how refunds work when you shop on https://bijoybajar.com.

By placing an order on our website, you agree to this Refund Policy.

🛍️ Our Commitment to You

We want you to feel safe when shopping with us. If something goes wrong with your order, we are here to make it right. Our refund system is simple, transparent, and customer-friendly.

We provide refunds only when a product:

1. Is damaged 🛑
2. Is defective ⚠️
3. Is incorrect 📦
4. Is missing from the order

📅 Refund Request Time Limit

To qualify for a refund, you must contact us within:

⏰ 48 hours of receiving your product

Requests made after 48 hours may not be accepted.

📝 How to Request a Refund

To request a refund, please email us at:

📧 horekmalbdofficial@gmail.com

Your email should include:

1. Order number
2. Product name
3. Clear photo or video of the issue
4. Description of the problem

This helps us verify your request quickly and fairly.

🔍 Refund Verification Process

Once we receive your request:

1. Our team reviews the evidence
2. We verify the issue
3. We approve or reject the refund
4. You are notified by email

We aim to complete this process within 3–5 working days.

💰 Refund Method

Refunds are issued in the same way you paid:

1. Cash on Delivery (COD) → Mobile banking or cash refund
2. Online Payment → Refunded to your original payment method

Refund processing may take 5–10 business days depending on your bank or payment provider.

❌ Non-Refundable Situations

Refunds will NOT be given if:

1. You changed your mind after receiving the product
2. The product was used or damaged by you
3. The item was bought during a special sale (unless defective)
4. The issue is reported after 48 hours

📦 Return Before Refund

In some cases, we may ask you to return the product before processing a refund. The item must be:

1. Unused
2. In original packaging
3. With all tags and accessories

If the product is returned in poor condition, the refund may be rejected.

🚫 Fake or Fraud Claims

If we detect false claims or misuse of our refund policy, we reserve the right to:

1. Reject the refund
2. Block the customer
3. Take legal action if necessary

We believe in honesty on both sides 🤝.

⚖️ Company Rights

Horek Mal BD reserves the right to:

1. Approve or deny any refund
2. Change this refund policy at any time
3. Take action against abuse of this policy

📞 Need Help?

If you have questions about refunds, contact us anytime:

📧 horekmalbdofficial@gmail.com

📍 Amtali, Barguna, Barishal, Bangladesh

We are always happy to help 😊