Return Policy

At Horek Mal BD, we want every customer to shop with confidence 💙. Our Return Policy is designed to make sure you get exactly what you ordered and are satisfied with your purchase from https://bijoybajar.com.

By shopping on our website, you agree to this Return Policy.

🛒 Our Promise

We understand that mistakes can happen — a product may arrive damaged, incorrect, or defective. In such cases, we allow returns so you are not treated unfairly.

We aim to provide a smooth, honest, and stress-free return experience for all our customers.

📅 Return Time Limit

You must request a return within:

⏰ 48 hours after receiving the product

Any return request made after this period may not be accepted.

📦 When Can You Return a Product?

You may return a product if:

✔️ The item is damaged

✔️ The item is defective

✔️ The wrong product was delivered

✔️ The product is missing parts

✔️ The product does not match the order

❌ When Returns Are NOT Accepted

Returns will not be accepted if:

❌ You changed your mind

❌ The product was used or worn

❌ The product was damaged by the customer

❌ The item was bought during a clearance or discount sale (unless defective)

❌ The request was made after 48 hours

📝 How to Request a Return

To start a return, email us at:

📧 horekmalbdofficial@gmail.com

Include:

1. Order number
2. Product name
3. Photos or video showing the issue
4. Short explanation

Our team will review and guide you.

🔍 Return Approval

Once we receive your request:

1. We check the provided evidence
2. We verify eligibility
3. We approve or reject the return
4. We inform you by email

Approval usually takes 2–5 business days.

📦 Returning the Product

If approved:

1. You must send the product back in original condition
2. Include all accessories and packaging
3. Do not send damaged or used items

Failure to follow this may result in rejection.

💰 After Return – What Happens?

Once we receive the returned product:

1. We inspect it
2. If approved, we issue a refund or replacement
3. Processing may take 5–10 business days

🚫 Abuse of Return Policy

Horek Mal BD reserves the right to:

1. Reject suspicious or repeated returns
2. Block users who abuse the policy
3. Take legal action if fraud is detected

We believe in fairness for everyone 🤝.

📞 Need Assistance?

Contact us anytime:

📧 horekmalbdofficial@gmail.com

📍 Amtali, Barguna, Barishal, Bangladesh

Your satisfaction matters to us 😊